About the role
AI summarisedSenior Manager leading the Applications team for Chromatography & Mass Spectrometry in Southeast Asia at Thermo Fisher Scientific. This role combines scientific expertise with business acumen to drive customer success, technical support, and business growth across the region.
Life SciencesFull-timeGeneral
Key Responsibilities
- Guide a collaborative team of Application Scientists while supporting customer success and technical excellence.
- Oversee pre- and post-sales technical support, manage customer education programs, and develop innovative solutions across our product portfolio.
- Lead the team of Application Scientists and work closely with cross-functional teams to develop and implement initiatives to grow the business through funnel building and conversion.
- Enhance customer satisfaction through post sales and expand market presence.
- Support a culture of continuous improvement while mentoring your team to deliver outstanding technical support and customer service.
- Make a significant impact on both customer success and team development while advancing scientific innovation.
Requirements
- Advanced degree in Life Sciences or Chemistry with 8–10 years of experience in the life sciences or a related industry (bachelor's degree holders are also welcome to apply), along with demonstrated technical expertise in mass spectrometry and chromatography.
- Proven track record of developing and executing strategic customer support initiatives.
- Strong understanding of sales processes and customer relationship management.
- Excellence in cross-functional collaboration and stakeholder management.
- Deep technical knowledge in relevant scientific applications and methodologies.
- Ability to travel up to 40-50% of time.
- Experience managing customer education programs and technical training initiatives.