About the role

AI summarised

Join the Workplace Technology team at ShopBack as an IT Support Intern and become the go-to resource for technical issues. You will gain hands-on experience in IT operations, device management, and providing crucial support for company Town Halls and internal events across a fast-paced, dynamic environment.

FintechOnsiteIT

Key Responsibilities

Provide first-line technical support to employees via Slack, Jira, or walk-ins.
Log and track tickets in Jira Service Management, ensuring timely resolution and accurate documentation.
Troubleshoot and resolve basic hardware, software, and network issues.
Set up and configure laptops, peripherals, and user accounts for new hires, including onboarding support.
Maintain accurate IT asset and inventory records.
Support change management activities by documenting and updating change requests in Jira.
Set up and operate audiovisual (AV) systems for company events, meetings, and hybrid Town Halls.
Manage AV components such as microphones, projectors, cameras, and sound systems.
Conduct pre-event checks and post-event wrap-ups for smooth event execution.
Support hybrid meeting tools including Zoom and Google Meet.

Requirements

Currently pursuing or recently completed a Degree, Diploma or Higher Nitec in Information Technology, Computer Science, Artificial Intelligence, or related fields.
Strong interest in IT operations and AV technologies.
Basic knowledge of Windows, macOS, and networking fundamentals.
Excellent communication and interpersonal skills.
A proactive, dependable, and eager-to-learn attitude.
Flexibility to support occasional after-hours or weekend events when needed.