About the role
AI summarisedWe are seeking a highly motivated and detail-oriented Order Management and Customer Service Representative to join our dynamic team. The successful candidate will be responsible for managing customer orders, ensuring accurate and timely delivery, and providing exceptional customer service.
Life SciencesOnsite
Key Responsibilities
- Process customer orders accurately and efficiently in the ERP system.
- Monitor and track orders to ensure timely delivery, coordinating with factory, vendor, warehouse, and logistics teams to resolve discrepancies.
- Respond to customer inquiries via phone, email, and chat regarding order status, product availability, and company policies.
- Handle and resolve customer complaints and issues, escalating when necessary, and following up to ensure satisfaction.
- Collaborate with sales, factory, warehouse, and logistics teams for smooth order processing and delivery.
- Prepare and maintain reports on backlog order status and service metrics.
- Document all customer interactions and transactions for tracking and auditing.
Requirements
- Proven experience in order management and customer service roles.
- Proficiency in using SAP and MS Office.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.