About the role
AI summarisedGuide a collaborative team of Application Scientists while supporting customer success and technical excellence in this leadership role. This position combines scientific expertise with business understanding to deliver exceptional customer experiences, drive growth, and advance scientific innovation across the Southeast Asia region.
Life SciencesOnsite
Key Responsibilities
- Oversee pre- and post-sales technical support activities.
- Manage customer education programs and technical training initiatives.
- Develop innovative solutions across the product portfolio in collaboration with cross-functional teams.
- Lead Application Scientists to drive business growth through funnel building and conversion.
- Enhance customer satisfaction through dedicated post-sales support.
- Expand market presence within the assigned territory.
Requirements
- Advanced degree in Life Sciences or Chemistry (Bachelor's holders welcome to apply).
- 8–10 years of experience in life sciences or a related industry.
- Demonstrated technical expertise in mass spectrometry and chromatography.
- Proven track record of developing and executing strategic customer support initiatives.
- Strong understanding of sales processes and customer relationship management.
- Excellence in cross-functional collaboration and stakeholder management.
- Deep technical knowledge in relevant scientific applications and methodologies.
- Ability to travel up to 40-50% of the time.