About the role

AI summarised

The Key Account Manager (Global Social Media) is responsible for managing and growing relationships with major clients in the social media space, driving strategic initiatives, and ensuring client satisfaction through tailored solutions and consistent communication. This role involves collaborating with internal teams to deliver campaigns, analyzing performance metrics, and identifying opportunities for upselling and cross-selling. The position requires strong interpersonal, negotiation, and analytical skills, with a focus on achieving revenue targets and maintaining long-term partnerships.

Consumer ElectronicsOnsiteSales

Key Responsibilities

Manage and grow relationships with key global social media accounts
Develop and execute strategic account plans to drive revenue growth
Collaborate with internal teams (creative, analytics, product) to deliver customized client solutions
Monitor and analyze campaign performance metrics and client KPIs
Identify upsell and cross-sell opportunities within existing accounts
Prepare and present regular business reviews and performance reports to clients
Act as the primary point of contact for client escalations and issue resolution
Stay updated on social media trends, platform changes, and competitive landscape
Forecast revenue and contribute to quarterly business planning
Ensure client retention and satisfaction through proactive engagement

Requirements

Proven experience in account management, preferably in digital marketing or social media
Strong understanding of social media platforms (e.g., Meta, TikTok, YouTube, LinkedIn) and advertising tools
Excellent communication, presentation, and interpersonal skills
Ability to analyze data and derive actionable insights from campaign performance
Experience managing budgets and delivering ROI-focused campaigns
Strong negotiation and conflict resolution abilities
Bachelor’s degree in Marketing, Business, Communications, or related field
Proficiency in CRM tools and reporting platforms (e.g., Salesforce, Google Analytics)
Ability to work cross-functionally in a fast-paced, global environment
Fluency in English; additional language skills are a plus
Demonstrated track record of meeting or exceeding sales and retention targets
Self-motivated with strong organizational and time management skills
Willingness to travel as needed for client meetings and events
Knowledge of digital marketing strategies and conversion optimization