About the role
AI summarisedThe IT Executive serves as the primary IT support contact for project-level operations, providing day-to-day technical assistance, managing IT assets and infrastructure, ensuring compliance with corporate IT policies, and supporting project execution through reliable systems and timely issue resolution. This role bridges end-user needs with corporate IT teams, focusing on ticketing, reporting, and continuous improvement in fast-paced project environments such as construction, infrastructure, or energy sectors.
IndustrialOnsite
Key Responsibilities
- Act as the primary IT focal point for all project-level IT matters
- Provide daily IT support, troubleshooting hardware, software, network, and access issues
- Ensure IT systems support project execution, reporting, and project controls activities
- Coordinate with company-level IT teams to ensure compliance with corporate IT standards
- Support deployment, configuration, and access to corporate systems for project users
- Escalate unresolved IT issues and track to resolution
- Ensure all project IT practices comply with corporate IT policies, cybersecurity, and data governance requirements
- Support IT audits, compliance checks, and internal reviews
- Maintain documentation for IT configurations, access approvals, and system controls
- Monitor and track all IT incidents, requests, and service issues
- Maintain IT logs, trackers, and reports on recurring issues and resolutions
- Provide periodic IT status updates to project management
Requirements
- Diploma or Degree in Information Technology, Computer Science, or related field
- 2–5 years of IT support experience, preferably in project‑based environments (EPC, construction, shipyard, infrastructure, oil & gas)
- Experience liaising with both end users and corporate IT teams
- Strong knowledge of IT support, hardware, software, and basic networking
- Experience supporting project offices or site environments
- Understanding of IT compliance, security, and corporate IT governance
- Advanced skills in Microsoft Excel (pivot tables, dashboards, analytics)
- Familiarity with IT service ticketing systems (ServiceNow, Freshservice, Jira, etc.)
- Knowledge of IT best practices
- Strong problem‑solving and analytical skills
- Good communication and stakeholder management
- Ability to work independently in fast‑paced environments
- Well-organised with strong tracking and follow‑up discipline
- Service‑oriented mindset