About the role
AI summarisedNetflix is seeking a Manager of Account Management to lead a team of Account Managers in Singapore, focusing on export advertisers. The role involves strategic partnership with sales, overseeing end-to-end ad campaigns, driving revenue growth, and ensuring exceptional client experiences. The ideal candidate has 8+ years in digital media account management, strong leadership skills, and fluency in Mandarin.
BusinessFull-timeAdvertising
Key Responsibilities
- Lead and manage a team of Account Managers responsible for pre-to-post sale campaign planning, execution, and insights in partnership with Sales Partners
- Hold team members to high standards and accountability by maintaining clear performance standards, enforcing talent accountability, and driving feedback loops to support ongoing development
- Partner with aligned Sales Director(s) to develop and execute sales strategies and packaging to meet revenue targets and drive business growth
- Develop, document, and roll out new processes and workflows that create efficiencies for day-to-day Account Management responsibilities, allowing them to focus on higher value activities
- Serve as a subject matter expert with cross-functional teams, including Ad Ops, Product, Measurement, Pricing and Packaging, Ads Marketing, etc., on key projects & initiatives that drive value and efficiency for the organization
- Provide regular updates to sales counterparts on client feedback, campaign performance, optimization recommendations, and booking trends
- Work closely with Sales Ops on setting and measuring KPIs, ensuring accurate revenue forecasting and advertiser-level reporting
- Ability to navigate client and campaign escalations and drive long-term solutions to proactively address future concerns
- Analyze sales data to measure performance and identify areas for improvement and potential revenue growth
- Establish and maintain relationships with key clients and media agencies
Requirements
- 8+ years of experience in Account Management and/or Sales Planning functions in the digital media industry, with a heightened focus on video and programmatic advertising
- Strong leadership and team management skills with a proven track record of managing direct reports and leading with confidence and clarity
- Experience of working with China Outbound / Export advertisers
- Excellent understanding of Sales Operations and pitch-to-pay systems, and workflows
- Deep knowledge of digital media sales across Deal Types, including Direct IO, Programmatic Guaranteed, and PMP transaction models
- Experience with audience-based planning and selling strategies
- Excellent communication and presentation skills
- Data fluency and analytical curiosity to guide teams on surfacing meaningful insights that drive stronger outcomes for advertisers
- Familiarity with industry tools and software, including ad servers, DSPs, and CRM systems
- Deep understanding of Advertising Measurement vendors and solutions
- Business-level written and spoken fluency in Mandarin