About the role
AI summarisedED, Head of Technology Service Management & Governance, SRE & Governance, Group Technology role at DBS Bank in Singapore - East.
BankingOnsite
Key Responsibilities
- Provide executive leadership for enterprise IT Service Management (ITSM) governance across Group Technology.
- Oversee Enterprise Change Management and Enterprise Problem Management frameworks to ensure consistent control discipline.
- Establish governance standards to ensure technology operations align with enterprise risk and regulatory expectations. Control Integration and Process Architecture
- Design and integrate operational control processes across SDLC, DR, EOS governance, change, problem, and service operations.
Requirements
- 15+ years of experience in technology operations, service management, or technology governance.
- Strong expertise in IT Service Management (ITSM), operational governance, and technology control frameworks.
- Proven experience operating in large-scale enterprise or financial services environments.
- Deep understanding of technology risk, operational resilience, and regulatory expectations.