About the role

AI summarised

The Client Services Manager leads a team of Project Managers and support staff, serving as a strategic partner to pharmaceutical and biotech clients in managing clinical trial operations. This role oversees global clinical supply chain operations, ensuring project execution excellence, client satisfaction, and team development while maintaining GMP and quality standards. The position requires expertise in clinical service management, financial oversight, and process improvement, with up to 25% travel.

Life SciencesOnsite

Key Responsibilities

Guide a team of Project Managers and support staff
Serve as a strategic partner to pharmaceutical and biotech clients in their clinical trials journey
Deliver excellence in project execution, client satisfaction, and team development
Oversee complex global clinical supply chain operations
Establish and maintain strategic relationships with key stakeholders
Coordinate cross-functional collaboration
Implement continuous process improvements
Oversee portfolio management, resource allocation, and financial performance
Support team members and cultivate a culture of excellence

Requirements

Advanced degree with 6+ years of experience, or bachelor's degree with 8+ years of experience in pharmaceutical/clinical research project management
Preferred fields of study: business, operations management, supply chain, or science-related field
Project Management certification (PMP) preferred
3+ years leadership experience managing teams
Expertise in clinical service management and complex clinical trial operations
Strong understanding of GMP environment and regulatory requirements
Advanced knowledge of clinical supply chain processes and systems
Proficiency in project management tools (MS Project, Smartsheet, Salesforce, GPMS, TrackWise)
Excellence in financial management, including budgeting and forecasting
Strong communication and presentation skills
Relationship building and stakeholder management abilities
Experience leading process improvement initiatives
Demonstrated ability to manage multiple high-priority projects simultaneously
Problem-solving and analytical skills with attention to detail
Travel up to 25% of time may be required
Fluency in English required; additional languages beneficial