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Rolls-Royce

Service Management Officer - Battery Energy Storage Systems (BESS)

Rolls-Royce
Aircraft MRO & Aviation EngineeringSingaporeOnsitePosted 1 month ago
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About the role

AI summarised

The Service Management Officer for Battery Energy Storage Systems (BESS) provides expert technical support for BESS and related energy systems across Asia-Pacific operations. Responsibilities include commissioning, troubleshooting, performance optimization, and ensuring compliance with safety and quality standards. The role involves remote and on-site support, collaboration with global teams, and customer engagement, requiring strong electrical engineering expertise and field experience.

AerospaceOnsiteServices

Key Responsibilities

  • Provide second-level technical support focusing on electronics, electrical, and automation systems such as Battery Energy Storage Systems (BESS) and EnergetIQ
  • Monitor fleet performance, evaluate operational data, and optimize systems post-commissioning
  • Offer office-based technical support for service technicians across the Asia-Pacific region
  • Perform risk assessments for commissioning scope and attend toolbox meetings
  • Ensure strict adherence to Quality, Health, Safety and Environment (QHSE) policies
  • Conduct Factory Acceptance Testing (FAT) and attend Site Acceptance Testing (SAT) as required
  • Collaborate with the 'Flying Doctor' team to instruct and guide Engineers/Technicians
  • Supervise and assess Engineers/Technicians to ensure compliance with safety regulations and quality standards
  • Coordinate with project teams for daily planning and execution of commissioning and testing activities
  • Troubleshoot issues remotely, including complex cases and customer communications
  • Serve as the case owner for Customer Care Center (CCC) tickets and provide regional support
  • Perform on-site or remote troubleshooting and optimization of plant operations

Requirements

  • Minimum Degree or Diploma in Electrical, Electronic, Mechatronic, or related Engineering disciplines
  • Minimum of 5–10 years of relevant experience with Battery Energy Storage Systems and Microgrids
  • Strong knowledge of control systems and electrical installations
  • Hands-on experience with Low Voltage (LV), Medium Voltage (MV), and High Voltage (HV) Direct Current (DC) switchboards and battery systems
  • Familiarity with international and local standards: Germany DGUV Rule 103-011 VDE 0105-100
  • Familiarity with Singapore Standard SS CP5: Code of Practice for Electrical Installations
  • Familiarity with SS 538: Code of Practice for Maintenance of Electrical Equipment of Electrical Installations
  • Preferred: Licensed Electrical Worker (LEW) certification or equivalent
  • Qualified and certified to handle 1000VDC high voltage electrical installations, or willingness to undertake training and obtain relevant certification
  • Skilled in testing and calibration of BESS control panels and electrical switchboard components
  • Proficient in system troubleshooting and understanding technical specifications
  • Good command of IT tools including MS Office and network-related configuration
  • Strong initiative, logical thinking, and ability to perform under pressure
  • Willingness to travel occasionally for project coordination and customer engagement