AI summarised

ED/SVP, Site Reliability Engineering Operation Lead, SRE & Governance, Group Technology role at DBS Bank in Singapore - Central.

BankingRemote

Manage a large team of Production Support Personnel (> 200 personnel) across 3 geographical locations - Ensure SLAs on Alerts and Incidents are proactively managed and reduce in Mean Time To Recover (MTTR) by 20% - Ensure strict adherence to Standard Operating Procedure for recovery - Manage attrition within 10% - Deliver a playbook for onboarding on new tasks / activities to Production support - Identify opportunities to automate Production support activities and reduction in manual acti - Application improvements ranging from performance and operational improvements, identification and remediation of system and automate Toils.
Automation of manual activities/ processes and System Health checks for Production teams.

12 - 15 years of strong experience in the Banking industry with minimum 7+ years in Run-the-Bank (RTB) lead role with a proven track record of working in Banking environment - Implement Site Reliability Engineering principles with regards to performance, reliability, monitoring, alerting and maintenance in Production environment.
Identify, measure and report performance trends – SLIs/ SLOs/ SLAs periodically and improve systems performance and associated performance KPIs - Sound understanding of RDBMS / Unix / Cloud/ Large banking applications - Strong team player, effective at communicating internationally and used to working closely with remote teams - Good knowledge of infrastructure technologies used, with focus on AIX/Oracle/Java/ Openshift - Solid understanding of BAU support, incident, problem management processes as well as escalation management across a diversified environment - Understanding of Risk Management, Disaster Recovery, Business Continuity, IT Security Architecture, and IT Regulatory Compliance.