About the role

AI summarised

The RMA Senior Engineer at Qualcomm leads the resolution of customer-reported product quality issues by managing RMA evaluations, conducting root cause analysis using test equipment like ATE, XRAY, and IV curve, and collaborating with cross-functional teams to improve quality systems. The role requires strong technical expertise in semiconductor quality, automotive systems, and electronic testing, along with experience in customer support or product testing. This position drives quality improvements through data gathering, corrective actions, and customer feedback to internal teams.

FablessOnsiteQuality Assurance Engineering

Key Responsibilities

Lead and manage the RMA evaluation progress daily
Evaluate customer returns using tools like ATE, XRAY, CSAM, IV curve, and bench tests to identify root causes
Serve as a liaison between Qualcomm, Product Core Team, and Branch CQE to optimize processes between Customer/Branch & Qualcomm
Track actions, schedules, and owners for timely RMA analysis and initiate corrective actions when needed
Enhance quality systems to reduce outgoing product DPPM
Provide customer feedback to internal teams to improve satisfaction metrics
Prioritize and implement customer corrective actions within Qualcomm
Produce regular 8D reports for problem-solving teams and management
Update customers promptly on open quality issues or support requests

Requirements

BS in Electrical/Computer/Communication Engineering (MS preferred) with 5+ years' experience
Minimum 4 years in customer support, quality engineering, or product testing
Familiarity with automotive product qualification procedures and quality standards
Proficient in quality tools, statistics, and problem-solving
Knowledge of microelectronics, surface mount technology, semiconductor fabrication, or offshore customers is a plus
Strong soft skills: proactive, teachable, team player
Strong experience in the automotive industry or related products is highly desired
Proficiency in understanding various automotive system technologies (IVI, ADAS, connectivity etc.) issues is essential
Expertise in addressing ASIC Apps processor issues related to camera, audio, video encoding, and graphics validation is required
Skills in hardware verification on CPU, GPU, memory, as well as experience in collaborating with cross-functional groups including design, marketing, product test engineering, and supply chain
Knowledgeable in semiconductor assembly, SMT, and packaging issues, with an understanding of mechanical test parameters, is preferred
Communication Skills: Strong verbal and written skills; clear organization and articulation of information; seeks win/win resolutions
Automotive Systems Knowledge: Understanding key components and interactions of subsystems; correlating handset failures to customer-reported issues
Electronic Test Equipment: Proficient with Agilent Network Analyzer, Spectrum Analyzer, Signal Generator, VNA, etc.
Semiconductor Quality Experience: In-depth knowledge of semiconductor manufacturing processes, focusing on customer issue related aspects
Hands-On Lab Skills: Strong system level debug and product characterization; expertise in CMOS design is a plus
IC Testing: Understanding IC test performance and its correlation with system behavior; knowledgeable on information sharing policies