About the role

AI summarised

This role provides advanced IT technical support and troubleshooting for standard office hardware and specialized semiconductor Automated Test Equipment (ATE). The IT Engineer will manage asset provisioning, perform root cause analysis on software and network issues, and support the integration of testing platforms like Advantest and Teradyne.

FablessOnsiteIT Engineering

Key Responsibilities

Provide advanced troubleshooting and technical support for desktops, laptops, mobile devices, printers, and other IT equipment
Diagnose and resolve complex technical issues related to operating systems, software applications, network connectivity, and hardware components
Perform root cause analysis for recurring issues and implement permanent solutions to prevent future occurrences
Effective participation in IT projects and initiatives aimed at improving Service Improvement as well as process improvements
IT equipment asset management and tracking
Provisioning of computer equipment (laptop, desktop, monitors, etc.)
Perform administration, troubleshooting, setup if ATE equipment such as Advantest and Teradyne tester equipment

Requirements

3+ year of experience in IT Support or related area
3+ year of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging)
Proficiency in troubleshooting expertise in Windows OS, 10/11, Basic Networking, Active Directory, and remote support tools
Strong customer service orientation and a commitment to delivering high-quality support to end-users
Good verbal and written communication skills with the ability to convey technical concepts to non-technical users
Proven ability to prioritize and manage multiple tasks in a fast-paced environment
Ability to work independently with minimal supervision and as part of a collaborative team
Hands-on experience with Advantest V93000, T2000, or similar ATE platforms
Understanding of semiconductor test processes, hardware interfaces, etc.
Proficiency in Linux environments and scripting (e.g., Python, Perl, or Shell) for automation