About the role
AI summarisedAnalyst, Collection Specialist, Consumer Credit Risk role at DBS Bank in Singapore - East.
BankingOnsite
Key Responsibilities
- Requirements Contact 30 to 89 days past due customers for payment and containing flow of delinquent accounts.
- Follow-up with past due customers via various communication mechanisms such as telephone, SMS, emails and letters.
- Escalate irregular cases promptly to team leader for advice and direction.
- Meet or exceed customer's expectation by offering solutions to cases with genuine financial difficulty.
Requirements
- Contact 30 to 89 days past due customers for payment and containing flow of delinquent accounts.
- Provide customers with sufficient information and the appropriate methods to make payment to the Bank.
- Review customers' profiles and introduce the most effective collection actions.
- Negotiate payment schedules that will ensure maximum recovery and minimum risk exposure to the Bank.