About the role
AI summarisedThe Service Controller plays a vital role in the Bus Operations Control Centre (BOCC), overseeing operations alongside controllers to ensure efficient bus services. Responsibilities include regulating service headway, managing incidents, and providing operational support for various service activations.
TransportOnsite
Key Responsibilities
- Manage Common Fleet Management System (CFMS) and in-house telematics system with Service/Chief Controller.
- Ensure bus services meet standards, operating without bunching or excessive early arrivals.
- Monitor and ensure Bus Captains adhere to scheduled timings.
- Recover lost mileage by deploying Short Recovery Trips (SRT).
- Assist Bus Captains in handling real-time incidents.
- Accurately record all events and decisions for allocated services during the shift.
- Provide support for ad-hoc and planned bus diversions, Bridging Bus operations, Early Closure, Late Opening, and Full Sunday Closure.
- Assist the customer service team with lost and found items.
Requirements
- Minimum Diploma in any field.
- Willingness to work at the Jurong West area.
- Ability to commit to shift hours.