About the role

AI summarised

The Quality Manager leads customer quality processes, ensures product safety and compliance, and drives continuous improvement across APAC for engineered-to-order power systems. This role involves managing quality investigations, leading root cause analyses, collaborating with internal teams and suppliers, and representing the organization in customer-facing quality discussions. The position requires hands-on leadership in quality governance, documentation, and issue resolution within industrial manufacturing environments.

AerospaceOnsiteQuality

Key Responsibilities

Lead all customer quality processes to meet and exceed established customer quality baselines
Conduct and lead product quality analyses including DFMEA, PFMEA, DPU, and other problem-solving methodologies
Attend and lead customer quality meetings, addressing all quality-related topics promptly and effectively
Track all quality issues reported by customer accounts, identify repeat issues, and initiate investigations with engineering and project teams
Track and follow up on all Root Cause Analysis (RCA) activities; ensure RCAs are completed within agreed timelines
Understand customer-specific quality processes and ensure these are implemented within projects
Keep customers fully informed of ongoing quality topics, actions, and progress
Support pre-sales activities by reviewing quality requirements, identifying risks, and providing quality-related recommendations
Lead Product Safety Assessments to ensure products meet company and regulatory safety standards
Present insights, metrics, and lessons learned relating to quality and product safety to customers
Maintain proper documentation of all quality assessments, safety assessments, and issue logs
Investigate regional quality issues and collaborate with Engineering, Execution, Field Service, and other stakeholders to resolve them

Requirements

Degree in Engineering, Mechanical/Electrical Engineering, Manufacturing, Quality, or related discipline
Minimum 7–10 years of experience in Quality Management, Quality Assurance, or Quality Engineering within industrial, manufacturing, marine, heavy equipment, or power systems environments
Experience in the diesel engine, generator, or backup power/data centre power systems industry is an added advantage
Strong knowledge of ISO 9001, audit processes, and QMS requirements
Competent in problem-solving and quality tools (8D, RCA, FMEA, CAPA, statistical methods)
Experience handling customer quality cases and driving formal issue-resolution processes
Ability to collaborate across functions and communicate clearly with technical and non-technical stakeholders
Strong documentation, governance, and process-control skills
Experience in power systems, rotating equipment, diesel/gas engines, mtu products, or similar complex engineered systems
Lean Six Sigma Green Belt or equivalent certification