About the role
AI summarisedJoin the DBS Anti-Scam Team to combat rising financial scams by identifying and handling suspicious transactions in real-time. This role is crucial in preventing customer losses through rigorous investigation, trend analysis, and coordination with law enforcement.
BankingHybrid
Key Responsibilities
- Independently assess, intercept, and manage sophisticated fraud transactions leveraging emerging technologies, hybrid attacks, and social engineering tactics.
- Investigate and mitigate financial losses from prevalent scam types in Singapore, including phishing, job scams, investment scams, e-commerce scams, and impersonation scams.
- Identify victims by conducting appropriate questioning and providing necessary counseling and education regarding fraud cases.
- Coordinate effectively with Singapore law enforcement agencies, such as the Singapore Police Force (SPF), and align with regulatory changes.
- Collect information from victims through various interaction methods and analyze emerging fraud trends and patterns prevalent in Singapore.
- Maintain a comprehensive database of detected/reported frauds for timely retrieval and analysis, potentially utilizing data analytics.
- Perform rotational shifts, including weekends & public holidays, from 8 am to 12 am daily.
Requirements
- Passionate about fighting fraud and protecting customers from scams.
- Excellent analytical skills with a passion for uncovering truth, research, and discovery.
- Ability to handle high-stakes financial loss mitigation cases.
- Strong understanding of scam trends affecting the Singapore market.
- Willingness to work rotational shifts, including weekends and public holidays (8 am - 12 am).
- Ability to interact with victims sensitively and professionally.