About the role
AI summarisedAVP, Regional Customer Service Experience & Platform Governance Office Specialist, Corporate Banking Operations, Group Operations COO role at DBS Bank in Singapore - Central.
BankingOnsite
Key Responsibilities
- Partner stakeholders on service performance governance, including service targets and monitoring of key metrics.
- Participate in end-to-end service model design and delivery for new business demands and service excellence initiatives.
- Facilitate structured discussions to translate business needs into clear requirements, outcomes, and actions.
Requirements
- & Experience Bachelor's degree from an accredited institution (Business, Project Management, or related fields preferred).
- 5–7 years of relevant experience, preferably in banking, operations, customer service, business/data analytics, or project/change delivery.
- Exposure to customer servicing or customer journey improvement initiatives.
- Working knowledge of project or change delivery (requirements gathering, action tracking, dependency management).