About the role
AI summarisedJoin DBS Consumer Banking Group, a market leader in consumer banking, to assist customers with their loan-related matters across various service channels. This role involves advising on existing loan packages, managing customer expectations regarding repricing, and ensuring high levels of service delivery.
BankingOnsite
Key Responsibilities
- Attend to and handle all customer enquiries regarding loan matters through various service channels, including retention support.
- Conduct outbound calls when necessary to assist customers with their loan needs.
- Review customer's existing loan package and advise on available options.
- Manage customer expectations regarding offered loan repricing packages to protect the portfolio.
- Respond to and follow up on customer requests promptly and accurately.
- Achieve referral targets set by the business.
- Cover Team Manager's duties in their absence and coach new staff.
Requirements
- Diploma or Bachelor's Degree with at least 3 years of relevant experience in customer service and knowledge of banking products and services.
- Good communication skill and strong customer service sense.
- Team player who is able to collaborate well Good problem solving skills and results orientation Sound knowledge of loan products and loan computation, especially in areas of regulatory compliance, legal and insurance aspects of mortgage loans Location: CBG-Deposits & Secured Lending Job: Customer Service Schedule: Regular Employee Status: Full time