About the role

AI summarised

Quality Intern at Schneider Electric, a global leader in energy management and automation. The intern will support the Customer Satisfaction & Quality Team in addressing post-sales quality complaints, using CRM and data analytics tools to drive improvements and ensure customer satisfaction.

IndustrialFull-time

Key Responsibilities

Be a Quality Champion: Support our dynamic Front Office Quality team in tackling customers' post-sales quality complaints and issues, ensuring their satisfaction and loyalty.
Innovate with CRM: Apply and enhance processes to swiftly resolve quality complaints using cutting-edge Customer Relationship Management (CRM) software like Salesforce.
Master Escalation Routes: Understand and navigate the escalation pathways for major customer issues, collaborating with various organizations to achieve the best outcomes for our customers.
Leverage Data Analytics: Utilize powerful Data Analytics & Visualization tools such as ThoughtSpot and Tableau to pinpoint top quality issues and spearhead impactful projects and initiatives.
Collaborate Across Teams: Work closely with diverse internal and external stakeholders to contain, correct, and prevent problems affecting our valued customers.
Drive Containment Actions: Contribute to the execution of effective containment actions for known issues, ensuring swift and thorough resolutions.
Engage with Customers: Participate in customer site visits to address complaints and present innovative resolutions, showcasing your problem-solving skills.
Coordinate Expert Interventions: Facilitate interventions by Technical Experts when needed, ensuring timely and effective solutions.
Develop Logistics Skills: Enhance your logistics management skills by managing and monitoring warranty returns, including RMAs.

Requirements

Educational Background: A Bachelor's Degree in Engineering will set you up for success, providing a solid foundation in technical knowledge and problem-solving skills.
Customer Focus: A customer-oriented mindset is key. If you enjoy helping others and finding solutions that make a difference, you'll thrive in this role.
Experience Advantage: While not mandatory, experience in handling customer inquiries will give you a head start and help you navigate challenges with ease.
Skill Set: This role offers a fantastic opportunity to develop and enhance your coordination, problem-solving, and analytical skills.