About the role
AI summarisedSenior Associate, SFSO Custody - Client Service Management, Institutional Banking Group Operations (IBGO), Group Operations role at DBS Bank in Singapore - West.
BankingOnsite
Key Responsibilities
- Work closely with Operations team to ensure that all Service level standards are duly met.
- Maintain regular contact with clients to obtain feedback on service levels.
Requirements
- Service Level Agreement / Service Level Standard.
- Maintain regular contact with clients to obtain feedback on service levels.
- Initiate service review at frequency as agreed with client.
- Be the voice of the customer, take ownership for solutions.