About the role
AI summarisedAnalyst/Associate - Recovery Specialist, Risk Management Group role at DBS Bank in Singapore - East.
BankingOnsite
Key Responsibilities
- Portfolio & Recovery Management Manage written‑off portfolios and achieve individual and team recovery targets.
- Proactively engage customers to negotiate sustainable repayment arrangements that optimise recovery outcomes.
- Review customer profiles and recommend suitable remedial actions.
- Customer Engagement & Service Excellence Deliver professional, high‑quality service throughout the recovery process to uphold customer satisfaction.
Requirements
- Degree or Diploma in any related discipline.
- Minimum 3 years of experience in credit collection or recovery within banking or financial services industry.
- Experience is unsecured litigation is an added advantage Strong communication and negotiation skills, with the ability to handle challenging conversations independently.
- Good analytical, problem-solving, and decision-making abilities.