About the role
AI summarisedSecurity Engineer II at Thales, a global technology leader in aerospace, cybersecurity, and digital identity. The role involves providing comprehensive service to customers including proactive monitoring, configuration, integration assistance, and post-sales support for Thales Cloud Application Security platform, acting as a trusted advisor and collaborating with internal teams to drive product enhancements.
Aerospace & DefenseFull-timeGeneral
Key Responsibilities
- Expertise with Thales Cloud Application Security platform
- Provide comprehensive service to our customers, including proactive monitoring, configuration, integration assistance, and post-sales assistance
- Act as a trusted advisor, providing a high quality of troubleshooting, investigation, and consultation when requested by customers
- Take ownership and deal with issues, work with internal Thales support, research, development and product functions to deliver actionable intelligence that will inform future product enhancements
Requirements
- At least 2 years experience in tech support, networking, or SOC
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and effectively
- Strong customer service skills, comfortable interacting directly with customers
- Familiarity and experience with network protocols and standards - HTTP/S, SSL, DNS, TCP/IP
- Familiarity and experience with OWASP top 10 risks
- Familiarity with common web technology concepts such as HTML, Javascript, JSON, and REST APIs
- Analytical and problem-solving mindset with the drive to research and learn in pursuit of solutions
- Advantage for experience in scripting languages: Python, Bash
- Bonus points - Experience with AWS or Azure
- Relevant education degrees or professional certifications are desirable