About the role
AI summarisedVP, Client Solutions Manager, Wealth Management Operations, CBWMO, Group COO role at DBS Bank in Singapore - East.
BankingOnsite
Key Responsibilities
- Client Relationship Support: Serve as the primary point of contact for client service inquiries, ensuring prompt and accurate responses.
- Assist relationship managers in onboarding new clients, including KYC, account setup, and documentation.
- Proactively manage ongoing client requests and resolve service issues with a client centric approach.
- Bespoke Service Delivery: Coordinate and execute customized solutions for clients with unique requirements, such as tailored reporting, investment mandates, or cross-border transactions.
Requirements
- , such as tailored reporting, investment mandates, or cross-border transactions.
- Collaborate with internal departments (investment, compliance, operations) to deliver bespoke client services efficiently.
- Operational Excellence: Oversee the end-to-end client service process, ensuring adherence to regulatory standards and internal policies.
- Monitor and track service delivery metrics, identifying areas for process improvement.