About the role
AI summarisedAnalyst / Senior Officer, Customer Service Executive, Branch Banking, Consumer Banking Group role at DBS Bank in Singapore - Central.
BankingOnsite
Key Responsibilities
- Handle over-the-counter transactions in an efficient and accurate manner - Assist in customers' enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction - Prospect and introduce customers to the Bank's products and services.
- Market and provide advisory on General Insurance to customers.
Requirements
- Contributes to self and team effort by accomplishing related results Requirements - Minimum Diploma qualification - Experience in delivering excellent customer journeys - Ideally candidates who have prior experience in the financial service sectors - Enjoy working in a fast-paced environment - Excellent interpersonal and communication skills - Meticulous and a good team player - Highly adaptable, ability to deal with ambiguity - Adapt to new way of working through our digital systems & tools e.g.
- Branch Connect system - Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role.
- Thus candidates will be required to complete these 2 certification if they are selected for the role.
- Working hours are Mondays to Fridays and half-days on Saturdays (off in lieu will be granted for working on Saturdays)