About the role
AI summarisedAs a Regional Product Support Engineer at Lam, you will be the technical backbone for field engineers and product support personnel in the region. Your role is critical in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked/wireless systems to ensure high customer satisfaction.
EquipmentOnsiteTechnical Support
Key Responsibilities
- Serve as a technical expert on Lam’s products, resolving all PECVD/ALD Type 1/2 escalations and acting as a Subject Matter Expert in specialist disciplines.
- Partner with the account team to present problem statements, root causes (with data analysis), and proposed solutions to customers.
- Represent customer and account team technical requirements to the factory, driving actions to resolve escalations and prevent recurrence.
- Collaborate with the Product Group Support team during PDR Alpha and Beta phases.
- Mentor local account engineers and lead escalations, partnering with PM/BD/Sales as needed.
Requirements
- Minimum of 5 years of related experience with a Bachelor’s degree, OR 3 years with a Master’s degree, OR PhD without experience, or equivalent work experience.
- Possesses strong interpersonal, negotiation, and communication skills.
- Excellent customer management skills with proven experience dealing with difficult work partners.
- Strong analytical and problem-solving abilities.
- Ability to work in an air-conditioned clean room environment.
- Must be able to wear personal protective clothing, including air respirator equipment, clean room garments, and safety shoes.
- Ability to perform shift and standby duties.