About the role
AI summarisedSchneider Electric seeks a Strategic Account Program Manager for the Cloud & Service Provider segment to drive strategic alignment, long-term value creation, and global coordination across the account ecosystem. The role involves translating account strategy into a unified program plan, establishing governance, and ensuring executive visibility. This is a leadership position focused on strategic governance and customer insights, not operational execution.
IndustrialFull-time
Key Responsibilities
- Translate the SAE's defined account strategy into a clear, strategic program plan that aligns internal stakeholders and guides long‑term engagement.
- Anticipate market, technology, and customer shifts to guide program evolution.
- Align global business units, regions, and functions around strategic priorities and required actions.
- Establish program governance routines that support clarity, alignment, and executive decision‑making.
- Lead development of tools, dashboards, and strategic documentation that enable consistent visibility and alignment.
- Drive adoption of best practices and identify opportunities to improve consistency, predictability, and efficiency across the account experience.
- Track and support growth initiatives defined by the SAE/RKAM, including customer requested opportunities and long range development themes.
- Continuously innovate and challenge the status quo to strengthen Schneider Electric's unique value proposition.
- Own strategic and operational preparation for Business Reviews, ensuring clear scorecard metrics, insights, strong storytelling, and action alignment.
- Support integration of the account across global and regional stakeholders, promoting collaboration and knowledge sharing.
- Document, govern, and evolve the digital account playbook that defines program governance, workflows, and best practices.
- Be fully informed on customer issues, risks, and needs, ensuring accountable operational teams drive full resolution; integrate key lessons learned into the account strategy and global playbook.
Requirements
- Minimum of 8 years leading large, complex, multi-geography programs or strategic initiatives.
- Proven ability to develop and govern programs aligned with strategic account direction.
- Significant experience independently leading customer meetings, executive reviews, workshops, or strategic engagements.
- Demonstrated comfort facilitating conference calls, delivering in‑person presentations, and appearing on camera for virtual customer or internal engagements.
- Strong internal network with demonstrated ability to influence and collaborate across global functions.
- Skilled at identifying risks, recognizing emerging challenges, and uncovering opportunities to inform strategic decisions.
- Strong understanding of business and commercial terms used in strategic account planning.
- Skilled at using data and analytics to create clear, compelling messages for internal stakeholders and customer facing engagements.
- Strong digital fluency, including dashboards, analytics, and digital collaboration tools.
- Proficient in Smartsheet and Microsoft Suite of Products.
- Exceptional communication, executive storytelling, and influencing capabilities.
- Innovative mindset with strong strategic and long‑range thinking ability.
- Highly organized with strong prioritization and time‑management capabilities.
- Proactive, accountable, and able to drive outcomes through influence.
- Adaptability to changing priorities and complex environments.
- Inclusive, team‑oriented approach with strong cross‑functional collaboration.
- Ability to work effectively across regions and diverse cultural contexts.
- Foundational understanding of data centers and associated systems/equipment.