About the role

AI summarised

The Contracts Specialist, part of the System Management team at SMRT Trains Ltd, is responsible for the end-to-end administration of revenue contracts and Service Level Agreements (SLAs). This role ensures accurate billing, resolves contractual disputes, coordinates with cross-functional internal stakeholders (Legal, Finance, Operations), and contributes to process improvement initiatives while maintaining rigorous financial accountability.

TransportOnsite

Key Responsibilities

Address billing enquiries and resolve contractual disputes related to Revenue or Service Level Agreements (SLAs).
Liaise with internal stakeholders (Legal, Finance, IT, Procurement, Maintenance, Operations) to resolve billing matters and service feedback.
Identify risks associated with business process changes and implement improvements for operational effectiveness.
Prepare reports on customer and financial matters based on billing and settlement activities for management meetings.
Perform data entry and maintain organized billing files in the company's archiving systems.
Execute sound project management principles when handling reimbursements or grants.
Handle Purchase Requisition (PR) / Purchase Order processing for department supplies.

Requirements

Recognized diploma in Science, Building, or any Engineering branch.
At least 2 years of experience in Maintenance, Operations, or Project management related field.
Proficiency in Microsoft Office Suite.
Ability to handle multiple complex issues concurrently with a meticulous approach.
Strong ability to produce and present reports and proposals clearly.
Demonstrated understanding of general business processes and organizational framework.