About the role

AI summarised

The Senior Service Engineer / Technical Support – Mobile Power (APAC) role at Rolls-Royce in Singapore supports the mtu mobile power systems fleet across the Asia Pacific region. The position provides end-to-end technical and service support for marine and industrial mobile power applications, including pre-sales, installation, commissioning, maintenance, repair, warranty, and crisis management. The engineer acts as a key liaison between customers, field teams, technical departments, and internal stakeholders to ensure timely and effective service execution.

AerospaceOnsiteServices

Key Responsibilities

Provide customer service and technical support for mtu mobile power systems across APAC, covering both marine and industrial applications
Support customers through the full lifecycle from pre-sales technical clarification to after-sales service and issue resolution
Act as a technical point of contact for customers, subsidiaries, distributors, and service partners
Provide on-site or off-site support as required, including regional travel when necessary
Provide leads and support to the Sales organisation where required
Support the Customer Care Center on technical and service-related matters
Support installation, commissioning, and evaluation activities for mobile power systems
Provide technical support for controls and automation systems in the mobile applications
Coordinate and support service activities related to installation, commissioning, maintenance, repair, and overhaul of mobile power systems
Supervise and guide maintenance, repair and overhaul (MRO) activities where required
Lead and support breakdown troubleshooting, diagnostics, failure analysis, and crisis recovery situations
Coordinate with field service engineers, service partners, and regional teams to ensure timely and effective service execution

Requirements

Diploma or Degree in Electrical, Mechanical, Mechatronic Engineering, or a related engineering discipline
Minimum 7–10 years of relevant experience in commissioning and/or technical support for controls and automation within diesel engines and marine applications
Minimum 7–10 years of relevant experience in commissioning and/or technical support for controls and automation within mobile power systems and industrial applications
Strong hands-on exposure to aftermarket service, commissioning, troubleshooting, and breakdown support
Proven experience supporting customers in a technical, operational, and service context
Willingness to travel regionally within APAC for service and customer support as required
Strong communication skills in English (spoken and written)
Holding WSQ / HS&E safety certifications or equivalent
Experience supporting both marine and industrial applications
Prior exposure to crisis management or critical failure recovery situations
Experience working with Failure Analysis Centres or formal root cause analysis processes