About the role
AI summarisedLead and oversee network infrastructure management, configuration governance, security incident response, and lifecycle management for managed customer environments, ensuring strict adherence to SLAs and compliance standards.
ElectronicsOnsiteInformation Technology
Key Responsibilities
- Lead network and firewall configuration changes, ensuring adherence to ITIL change management processes and SLA commitments.
- Plan and execute scheduled software and firmware upgrades for routers, switches, firewalls, and security appliances.
- Act as escalation point for network-related security incidents, coordinating investigations with NOC teams and customer contacts.
- Maintain accurate inventory and lifecycle documentation for all managed network assets across multiple customer sites.
- Oversee enterprise-level IP Address Management (IPAM), ensuring optimal allocation and compliance with customer standards.
- Provide L3 technical leadership for complex network incidents, driving root cause analysis (RCA) and remediation.
- Own and maintain customer-specific documentation, including network diagrams, LLDs/HLDs, SOPs, and runbooks.
- Conduct proactive monitoring and daily health checks on customer network infrastructure to prevent service degradation.
Requirements
- Hands-on experience with routers, switches, firewalls, and IDS/IPS solutions.
- Strong knowledge of TCP/IP, DHCP, DNS, VLANs, routing, and switching.
- Solid understanding of ITIL processes (Change, Incident, Problem).
- Proficiency with network monitoring and management platforms (NMS, SIEM, IPAM, ticketing tools).
- Strong troubleshooting and analytical skills for complex multi-tenant environments.
- Strong documentation, communication, and stakeholder management skills.