About the role
AI summarisedJoin our Service Delivery team as a proactive IT Command Center / Network Operations Center (NOC) Engineer. This role serves as the first line of defense for IT operations, responsible for real-time monitoring, incident detection, initial troubleshooting, and coordination to ensure high availability and reliability of IT services across infrastructure, networks, applications, and cloud platforms.
ElectronicsOnsiteInformation Technology
Key Responsibilities
- Monitor enterprise IT infrastructure, network, applications, and cloud environments using centralized monitoring tools.
- Detect, log, and respond to system alerts, events, and alarms in a timely manner.
- Perform initial diagnosis and troubleshooting to identify root causes and apply known fixes or workarounds.
- Act as the first-line responder for IT incidents, ensuring accurate logging, categorization, prioritization, and escalation.
- Coordinate with internal IT teams, vendors, and service providers for incident resolution.
- Support Major Incident Management (MIM) by assisting in bridge coordination, communications, and post-incident documentation.
- Monitor system availability, performance metrics, and SLA compliance.
- Generate operational reports on incidents, alerts, trends, and service performance.
Requirements
- Hands-on experience using ServiceNow to log, track, and manage Incident and Service Request tickets in accordance with ITSM processes.
- Basic understanding of IT infrastructure components including networks (LAN/WAN, TCP/IP, DNS), servers (Windows/Linux), and applications.
- Working knowledge of AWS cloud services, with hands-on exposure to EC2 operations and monitoring.
- Ability to work under pressure in a 24x7 operational environment.
- Strong analytical and troubleshooting skills.
- Excellent verbal and written communication skills.
- Diploma or Degree in Information Technology, Computer Science, or a related field.