About the role
AI summarisedReporting to the Chief Controller in the Operations Control Centre (OCC), the Train Service Controller ensures safe and efficient train operations by monitoring, controlling, and regulating all aspects of train services.
TransportOnsite
Key Responsibilities
- Monitor and control train operational activities to ensure safe, efficient, and reliable services are provided.
- Regulate and monitor train services in strict accordance with the train timetable.
- Make logical decisions and implement necessary service adjustments to meet passenger needs.
- Coordinate and mobilize Operations and Maintenance staff during failures or unexpected events expeditiously and safely.
- Oversee daily station openings, ensuring all station equipment is functional before revenue service begins.
- Assist the Chief Controller in disseminating information to passengers affected by rail incidents at stations.
- Inform maintenance staff about equipment faults to enable timely recovery actions.
- Manage and control all work possessions and track access according to prescribed rules and procedures.
- Assist premise owners in facilitating access rights for authorized external personnel (e.g., contractors).
Requirements
- Diploma in Engineering or equivalent qualification.
- Ability to perform rotating shift work, including weekends and public holidays.
- Able to operate computer-based control systems.
- Ability to think strategically and analyze systematically for sound, safe decisions.
- Proven ability to handle emergency situations calmly and swiftly.
- Ability to work independently and collaboratively in a diverse team environment.
- Meticulous, alert, positive, and open-minded approach to work.