SVP Wealth Solutions and Journeys

Key Responsibilities

• Own the end-to-end customer and RM journeys, shaping new system and product designs to enhance wealth platform capabilities and client experience.
• Define and execute strategies to grow the wealth proposition, including commercialisation of wealth products and platforms across non-face-to-face channels (e.g., Mobile, PIB, PWS), driving digital adoption, penetration, and RM usage.
• Act as the business lead for wealth platform and journey initiatives for new capabilities including compliance and regulatory deliverables: manage existing platforms, deliver programmes/projects on time and within budget, and partner closely with Change Delivery, Transformation, IT and key business stakeholders.
• Ensure solutions deliver measurable value, align with HSBC strategy, and are scalable and reusable across platforms and markets.
• Implement local and global Wealth strategies in-country, driving product, pricing, promotion, platform, and channel strategy for digital wealth.
• Monitor platform and product performance, customer feedback, competitor activity, and regulatory developments; lead governance for online journeys (execution-only and advised) and manage associated risks.
• Oversee country product governance (e.g., product panels), ensuring compliance with Group policies, managing approvals and changes, and tracking risk and performance.
• Embed customer-centric ways of working (e.g., design thinking), define KPIs with stakeholders, and lead continuous improvements to customer experience and campaign effectiveness.