About the role
AI summarisedThe Service Operations Manager leads regional technical support and service governance for mtu power generation systems across APAC, specializing in data center and mission-critical applications. The role involves managing 2nd level support for diesel and gas gensets, overseeing commissioning excellence, and driving service quality to ensure maximum reliability for hyperscale customers.
AerospaceOnsiteServices
Key Responsibilities
- Provide 2nd Level technical support for mtu engines, gensets, and control systems across APAC, with priority on data centre and critical infrastructure projects
- Act as escalation point between APAC distributors and Global Level 3 / R&D / Factory teams
- Lead complex troubleshooting across mechanical, electronic, automation and software systems
- Analyze operating data to diagnose failures, identify root causes, and drive corrective actions
- Participate in engineering reviews, validation, operability studies, and commissioning planning for projects
- Review commissioning procedures and technical deliverables, identifying gaps and risks early
- Provide technical oversight during commissioning of data centre power systems, ensuring compliance with specifications and uptime requirements
- Drive service quality improvement initiatives across APAC including leading investigations and continuous improvement programs
- Partner with Service Sales to support repair strategies, service proposals, and lifecycle solutions
Requirements
- Degree in Electrical, Mechanical, Mechatronics or related Engineering discipline
- Minimum 8–12 years of experience in service operations, technical support, or commissioning within power generation or critical infrastructure
- Mandatory experience in Data Centre / Mission-Critical / Hyperscale environments
- Proven experience supporting or managing APAC regional service operations
- Strong knowledge of Diesel & gas generator systems and engine platforms (Series 4000 / 2000 / 1600)
- Technical expertise in control systems, automation, and software such as FOXBAT and EnergetIQ
- Ability to troubleshoot across mechanical, electrical, and automation software layers
- Experience in commissioning, root cause analysis, and failure investigation
- Ability to operate at both hands-on technical and strategic service operations level
- Strong decision-making capability in high-pressure, uptime-critical environments
- Understanding of warranty, commercial claims, and service cost structures
- Willingness to travel across APAC to support projects and critical issues
- Experience working with distributors and external service partners is highly preferred
- Exposure to data centre commissioning standards and uptime requirements (Tier III / IV environments)