About the role
AI summarisedJoin Micron Technology as a Field Service Technician to provide high-level technical support, troubleshoot hardware and software issues, and maintain compliant desktop environments for customers. This role involves managing incident timelines based on priority and contributing to knowledge base documentation.
IDMOnsiteIT
Key Responsibilities
- Classify customer-reported problems accurately using sub-resolution, system, and keywords.
- Meet strict timelines based on case priority (e.g., Priority 1 requires immediate contact and prompt action).
- Identify and monitor recurring technical problems to document and report them to the Engineering group.
- Maintain a compliant desktop environment by performing preventative maintenance and repairs on PCs and related systems.
- Provide detailed daily incident documentation to keep customers and co-workers informed of the status.
- Support uptime targets by properly classifying workstations based on Managed Level, PC Type, and patch levels.
- Perform installations, upgrades, and backups of both software and hardware applications.
- Troubleshoot software and hardware failures, including identifying network problems related to PCs.
- Provide high-level customer service while operating on a permanent day shift schedule (8:00 am–5:30 pm, Monday to Friday).
Requirements
- Diploma in Information Technology (IT)
- Ability to adhere to defined incident response timelines based on priority level.
- Proficiency in troubleshooting software and hardware failures.
- Experience maintaining compliant desktop environments.
- Ability to document incidents accurately and maintain knowledge base entries.
- Willingness to support alternative shift arrangements based on business needs.