About the role

AI summarised

Abbott is seeking a Technical Application Specialist to provide expert technical support, training, and implementation services for our advanced diagnostic products and instruments. This role involves maintaining strong customer relationships by offering timely technical advice, troubleshooting complex issues, and driving successful product adoption in laboratory settings.

HealthcareOnsite

Key Responsibilities

Provide accurate and timely technical information, advice, and assistance regarding products and services before, during, and after transactions.
Deliver customer operator training both in Abbott facilities and on-site.
Perform new instrument and assay implementations through to Test-of–Record.
Provide on-site assay investigation and troubleshooting related to instruments, software, reagents, and experimental design.
Prepare technical documents and reports for implementation, training, and investigations.
Connect and integrate available or customized technologies to meet customer needs and propose relevant product solutions.
Host user meetings, workshops, and seminars to update customers on product information and instrumentation support.
Track assay issues and escalation cases, collaborating with global teams to maintain records and resolve problems.
Maintain up-to-date customer records using computerized systems to track enquiries and access technical resources.

Requirements

Bachelor’s Degree in Science/Engineering (Electrical or Mechanical) or a related discipline.
Minimum 5-7 years of relevant experience in a diagnostic laboratory in a similar position.
Strong stakeholder management skills with proven engagement with customers, key stakeholders, and lab staff.
Good knowledge of Technical Assays and systems to act as an expert for the product line responsibility.
Highly developed communication skills with the ability to demonstrate empathy and engagement with customers.
Proven ability to identify and drive resolution of complex technical issues.
Strong experience in using analytical tools and software.
Willingness and ability to be on standby after work hours or work overtime when issues arise.