About the role
AI summarisedThe Service Ambassador supports the day-to-day operations of the Sentosa Express stations, ensuring readiness for revenue service while providing excellent customer service to all visitors. This role involves monitoring commuter flow, managing crowds during peak times or service degradation, and maintaining station safety and operational standards.
TransportOnsite
Key Responsibilities
- Opening and closing Sentosa Express stations, including all facilities and amenities.
- Conducting regular station inspections and security checks on facilities like escalators, lifts, and amenities.
- Coordinating with SDC Command Centre(s) to report and follow up on faults requiring rectification.
- Managing crowd control, including deploying barricades for station evacuation and queue line management.
- Providing warm service and proactively assisting guests with needs such as priority boarding for elderly or wheelchair users.
- Managing the deployment of signages and directing guests to alternate transport modes during delays or disruptions.
- Assisting in the detrainment of scheduled or unscheduled monorails.
- Providing first-line maintenance of PGD/PSD according to approved SOP for fault recovery.
- Providing information to Sentosa guests regarding transportation, attractions, and events.
Requirements
- GCE ‘O’ level or equivalent and assessed to be competent in accordance with industry standards.
- Ability to work in a fast-paced and customer-facing environment.
- Service-oriented mindset and pleasant disposition.
- Ability to multi-task effectively in response to station operational requirements.
- Willingness to perform rotating shift work, including weekends and Public Holidays.