About the role
AI summarisedThis senior management role leads a team of Application Scientists in Southeast Asia, focusing on chromatography and mass spectrometry solutions. The position combines technical expertise with business acumen to drive customer success, support sales initiatives, and grow market presence through technical support, customer education, and cross-functional collaboration. The role requires significant travel and involves mentoring team members while delivering high-quality technical service.
Life SciencesOnsite
Key Responsibilities
- Guide a collaborative team of Application Scientists while supporting customer success and technical excellence
- Oversee pre- and post-sales technical support
- Develop innovative solutions across the product portfolio
- Develop and implement initiatives to grow the business through funnel building and conversion
- Enhance customer satisfaction through post-sales support
- Support a culture of continuous improvement
- Mentor team to deliver outstanding technical support and customer service
Requirements
- Advanced degree in Life Sciences or Chemistry with 8–10 years of experience in the life sciences or a related industry
- Bachelor’s degree holders are also welcome to apply
- Demonstrated technical expertise in mass spectrometry and chromatography
- Proven track record of developing and executing strategic customer support initiatives
- Strong understanding of sales processes and customer relationship management
- Excellence in cross-functional collaboration and stakeholder management
- Deep technical knowledge in relevant scientific applications and methodologies
- Ability to travel up to 40-50% of time
- Experience managing customer education programs and technical training initiatives