About the role
AI summarisedHandle operational matters related to Unsecured Lending, covering both Financial and non-Financial services. This role involves collaborating with various stakeholders to enhance the customer experience while ensuring strict adherence to credit policy and operational risk guidelines.
BankingOnsite
Key Responsibilities
- Perform technical verification checks on customer's income documents and process credit cards and/or unsecured loan account maintenance in the Bank's operating systems.
- Toggle between different systems to perform pre-processing and data entries for lending operations.
- Establish and maintain effective relationships with key internal and external stakeholders.
- Ensure all requests are processed within specified Service standards, maintaining timeliness and accuracy.
- Handle operational issues and provide timely escalation to the management team when necessary.
- Review and update system reports on daily, weekly, and monthly bases.
- Challenge the status quo and execute process improvements effectively.
- Take initiative and ownership of all assigned cases, following up closely on resolutions.
- Ensure strict process compliance with credit policy and operational risk policies.
Requirements
- Experience in handling Unsecured Lending operations is preferred.
- Ability to work across different operational systems for data entry and processing.
- Strong attention to detail in document verification and transaction processing.
- Commitment to maintaining high service standards and accuracy.
- Proactive problem-solving skills for operational issue resolution.
- Understanding of credit policy and operational risk management is essential.