About the role
AI summarisedLead end-to-end service delivery across multiple government accounts operating within GCC and hybrid infrastructure environments. This senior role requires deep expertise in cloud operations (AWS/Azure), strict adherence to government compliance standards (IM8, GovTech), and proven success in managing high-stakes relationships with agency CIOs.
ElectronicsOnsiteServices
Key Responsibilities
- Provide overall leadership for service delivery across multiple government accounts under GCC and hybrid infrastructure.
- Define, implement, and enforce service governance frameworks aligned with GovTech’s ICT standards, IM8, and Ministry-level SLAs.
- Lead the end-to-end delivery lifecycle including incident, problem, change, and release management.
- Serve as the senior point of contact for agency CIOs and IT Heads, managing transparent communication and escalations.
- Drive automation and AIOps adoption to improve incident detection, response time, and reduce manual workload.
- Oversee cloud service stability, cost optimization (FinOps), and compliance tracking across AWS GCC and Azure GCC platforms.
- Manage service contract financials, including forecasting, cost allocation, and TCV optimization.
- Lead and mentor Service Delivery Managers, Technical Leads, and Engineering Teams while ensuring business continuity planning.
Requirements
- Minimum 10 years of IT service delivery management experience.
- At least 5 years leading large-scale managed services or cloud operations within the Singapore Government or regulated sectors.
- Proven success managing GovTech contracts and IM8-compliant environments.
- Deep understanding of AWS GCC, Azure GCC, and hybrid cloud architectures.
- Strong command of ITIL, ISO 20000, and ISO 27001 frameworks.
- Demonstrated ability to maintain audit-ready documentation for SLA evidence and compliance.