About the role
AI summarisedDrive growth and excellence in the Oncology market by providing deep technical expertise and strategic support within Abbott Molecular's diagnostics division. This role serves as a key liaison between field service teams and internal Quality/Operations functions, leading technical investigations and enhancing customer satisfaction for Oncology-related products.
HealthcareOnsite
Key Responsibilities
- Serve as the global technical expert for Oncology-related service issues, providing advanced troubleshooting and guidance to field service teams.
- Act as the primary point of contact between the field and internal Quality, Regulatory, and Operations teams for Oncology-related matters.
- Lead or support root cause investigations, CAPA development, and quality improvement initiatives related to Oncology products and services.
- Develop and deliver technical training, documentation, and best practices to enhance field service capabilities.
- Monitor and analyze service performance metrics to identify trends, risks, and areas for improvement.
- Collaborate with regional service leaders to identify and address market-specific needs and opportunities.
Requirements
- Bachelor’s degree in biomedical engineering, Life Sciences, or a related technical field (advanced degree preferred).
- Minimum of 7-10 years of experience in medical device service, technical support, or field engineering.
- At least 2 years focused experience with Oncology-related technologies or markets.
- Proven experience in a global or regional customer-facing role, ideally within a matrixed organization.
- Strong understanding of quality systems, regulatory requirements (e.g., FDA, ISO 13485), and CAPA processes.
- Demonstrated ability to lead cross-functional initiatives and collaborate with internal stakeholders (Quality, Regulatory, Operations, R&D).
- Excellent analytical, problem-solving, and communication skills.
- Willingness to travel internationally as needed (up to 25%).