About the role
AI summarisedProvide advanced troubleshooting and technical support for IT infrastructure, including desktops, laptops, mobile devices, and specialized ATE equipment. This role involves diagnosing complex technical issues, performing root cause analysis, and maintaining service desk records to ensure high-quality end-user support.
FablessOnsiteIT Engineering
Key Responsibilities
- Provide advanced troubleshooting and technical support for desktops, laptops, mobile devices, printers, and other IT equipment.
- Diagnose and resolve complex technical issues related to operating systems, software applications, network connectivity, and hardware components.
- Perform root cause analysis for recurring issues and implement permanent solutions to prevent future occurrences.
- Provision computer equipment (laptop, desktop, monitors, etc.) and perform administration/troubleshooting of ATE equipment such as Advantest and Teradyne testers.
Requirements
- 3+ years of experience in IT Support or a related field.
- 3+ years of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).
- Proficiency in troubleshooting Windows OS (10/11), Basic Networking, Active Directory, and remote support tools.
- Strong customer service orientation committed to delivering high-quality support to end-users.
- Good verbal and written communication skills, capable of explaining technical concepts to non-technical users.
- Proven ability to prioritize and manage multiple tasks in a fast-paced environment.
- Ability to work independently with minimal supervision and collaboratively within a team.