About the role

AI summarised

The Customer Service Specialist supports end-to-end customer service activities for assigned accounts, acting as a key coordination point between customers and internal teams. This role is ideal for individuals eager to learn, embrace new ways of working, and leverage digital tools and AI-enabled solutions to enhance accuracy, efficiency, and customer experience within the semiconductor industry.

FablessOnsiteCustomer Service

Key Responsibilities

Support day-to-day customer service activities including order management, forecast, shipment coordination, returns/RMA support, and customer inquiries.
Assist with purchase order entry, order changes, scheduling updates, and monitoring of customer orders to ensure timely fulfillment.
Support customer onboarding activities such as new account setup, contract documentation, and system updates.
Manage customer expectations regarding supply availability, demand changes, and delivery status, escalating issues when necessary.
Interface with internal teams (Sales, Planning, Finance, Logistics, Quality) to support issue resolution.
Use standard reports and digital tools to analyze forecast accuracy, order status, and customer trends.
Maintain accurate data in enterprise systems (ERP, CRM, planning tools) following defined processes.
Proactively identify opportunities for simplification and improvement within customer service processes.

Requirements

2–5 years of experience in Customer Service, Order Management, Supply Chain, or Operations within a technology-driven or manufacturing environment.
Basic to intermediate proficiency in Microsoft Office tools (Excel, Word, PowerPoint, Teams).
Strong attention to detail with the ability to follow processes and meet deadlines.
Clear communication skills in written, verbal, and virtual settings, including cross-cultural interactions.
Willingness and ability to learn new systems, tools, and processes quickly.
Ability to work collaboratively across various functions.