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SMRT

Assistant Station Manager, Circle Line

SMRT
Public Transport & Rail OperationsSingapore, SGFull-time1 weeks ago
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About the role

AI summarised

The Assistant Station Manager supports day-to-day station and train operations for the Circle Line, ensuring safety, security, and customer service. Responsibilities include manning or driving the Passenger Vehicle, handling emergencies, conducting security patrols, assisting passengers, and performing administrative duties. The role requires a NITEC/Higher NITEC in Engineering, rotating shift work, and strong customer service skills.

TransportFull-timeGeneral

Key Responsibilities

  • Man or drive the PV according to duty roster plan and when assigned by supervisors.
  • Coordinate and respond to all emergency situations in the train with instruction from Operations Control Centre (OCC).
  • Conducting security patrol in the train and reporting faults and abnormalities discovered to OCC.
  • Handle and process transactions for passenger (e.g. problem cards, upgrades).
  • Ensures passenger safety and takes remedial action when necessary (e.g. no overcrowding at escalator landing area).
  • Assists passengers in travelling in our system (e.g. purchasing of ticket, ticket problem, giving direction, enquiries on fares etc).
  • Assists SM to perform administrative duties (e.g. upkeep logbooks, station files and circulars etc).
  • Ensure the opening and closing of the station according to the appropriate timetable.
  • Handles all train and station incidents and emergencies (e.g. accident, assault and train related fault/alarm etc).
  • Be part of Company Emergency Response Team where one is expected to undergo CERT course.

Requirements

  • NITEC/ Higher NITEC with Engineering background.
  • Work on three rotating shift including weekends and public holidays.
  • Ability to differentiate all colours (as not all indicators are accessible).
  • Participate in exercises with internal or external agencies when required.
  • Experience in frontline customer service working is preferred.
  • Basic computer literacy.
  • Customer-service oriented.
  • Likes to work with people of all levels.
  • Committed and has passion for work.
  • Positive and open mind-set.
  • Meticulous and alert.
  • Ability to take initiative to make changes for better organization efficiency and effectiveness.
  • Ability to work independently and be a good team player.
  • Ability to work under stress and pressure.
  • Ability to communicate effectively and clearly.
  • Effective interpersonal skills.
  • Proficient in English and preferably in one other official language.