About the role
AI summarisedThis role leads global hardware asset management (HAM) at Lam Research, a semiconductor equipment company. The position owns the full asset lifecycle, governs policies and KPIs, and ensures ServiceNow HAM Pro is the single source of truth, partnering with Finance, Security, and regional teams.
EquipmentFull-timeInformation Systems
Key Responsibilities
- Own and standardize Lam's global hardware asset lifecycle, from planning and acquisition through deployment, reclamation, and retirement.
- Define and govern global HAM policies, processes, controls, KPIs, and operating cadence.
- Serve as the global functional authority for ServiceNow HAM Pro, ensuring it is trusted as the single source of truth for hardware asset data.
- Lead global governance forums, performance reviews, audits, and remediation activities related to hardware assets.
- Partner with Finance, Security, Procurement, and regional teams to ensure consistent adoption and compliance with global standards.
- Define and govern HAM requirements for managed service providers and logistics partners.
- Drive continuous improvement initiatives to reduce manual effort, eliminate recurring defects, and improve data quality and lifecycle control.
- Provide lifecycle cost, inventory, and risk insights to support device strategy, refresh planning, and leadership decisions.
Requirements
- Operational efficiency and scalability
- Hands‑on experience implementing or governing ServiceNow ITAM / HAM Pro
- Experience defining global processes, governance frameworks, and KPIs across regions and service providers
- Strong analytical, communication, and stakeholder‑management skills
- Experience operating in complex, global environments
- Ability to define standards and hold teams and partners accountable and translate data into clear operational and executive insights
- Preferred qualifications
- ITIL® Foundation; Lean, Six Sigma, or similar continuous improvement experience preferred