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CIMB

Fraud Management Specialist - CBGS SG

CIMB
BusinessSingaporeFull-time5 months ago
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About the role

AI summarised

Fraud Management Specialist at a bank responsible for detecting, investigating, and preventing fraud in consumer banking. The role involves monitoring transactions, analyzing fraud patterns, conducting investigations, collaborating with law enforcement and internal teams, and developing fraud prevention strategies.

BusinessFull-timeGeneral

Key Responsibilities

  • Monitoring accounts and transactions for suspicious activity using various tools and systems.
  • Analysing fraud alerts and reports to identify potential fraud patterns and trends.
  • Investigating fraud cases, gathering evidence and documenting findings by collaborating with outsourced service provider if necessary.
  • Conducting in-depth investigations of suspected fraudulent activities and escalate cases accordingly.
  • Interviewing customers, employees, and other relevant parties.
  • Collaborating with law enforcement agencies and other internal teams (e.g., legal, compliance, ITD).
  • Participate in Fidrec adjudication, when necessary.
  • Developing and implementing fraud prevention strategies and controls.
  • Educating customers, staff, and the public on fraud risks and prevention techniques.
  • Recommending improvements to existing rules in fraud detection system and procedures/processes for operational efficiency and effectiveness.
  • Preparing management reports and regulatory reports.
  • Be conversant with relevant laws, regulations, and Bank policies.

Requirements

  • Degree Professional Qualification and/or Regulatory, Licensing Requirements
  • Technical and Regulatory Knowledge, relating to Fraud and Scams
  • At least 5-10 years of relevant investigative experience in fraud risk and scam related areas is preferred
  • Strong relationships with Law Enforcement Agencies will be a plus point
  • Familiar with relevant Regulatory Acts/Notices/Advisories
  • Strong analytical skill and eye for detail
  • Good communication and interpersonal skills
  • Independent, versatile and able to perform under pressure
  • Knowledge of Consumer Banking business practices, processes and procedures
  • Proficient in MS Word, Excel, PowerPoint & Fraud systems
  • Analytical skills in data interpretation
  • Investigation skill & reports preparation
  • Visa/MasterCard Rules and Regulations including chargeback process
  • Complaint Management matters on fraud and authorizations areas
  • Proven track record of managing complex investigations with excellent analytical, problem-solving & risk mitigation
  • Strong understanding of changing fraud and scams typologies in the financial industry for Consumer Banking
  • Good communication skills, written and spoken with the ability to communicate at all levels
  • Planning and organizing