About the role
AI summarisedManage technical support operations from the Singapore Technical Support Center, providing expert guidance on various aircraft systems to airline engineering teams while collaborating with headquarters in France.
AerospaceOnsite
Key Responsibilities
- Ensure customer satisfaction through timely and accurate delivery of technical support and guidelines.
- Answer technical support queries related to aircraft systems ATA chapters (Avionics/Electrical, Hydromechanical, Propulsion, Air Conditioning, Cabin, Structural).
- Provide troubleshooting guidance for complex aircraft systems issues.
- Collaborate and coordinate with ATR headquarters systems and structure specialist team in France.
- Investigate, solve, and follow up on technical issues reported by operators.
- Initiate and contribute to updates in Technical Publications (e.g., Line Maintenance Manual, MPD) for continuous improvement.
- Participate in Aircraft on Ground (AOG) technical support duty rotationally, providing remote expert assistance during weekends and public holidays.
- Occasionally provide on-site technical assistance or training to airline maintenance personnel.
Requirements
- Bachelor’s degree in Mechanical, Aeronautical, or Aerospace Engineering (or equivalent).
- Minimum of 5 years of experience in aviation engineering or maintenance.
- Knowledge of aircraft systems, including ATA chapters (Hydromechanical, Propulsion, Air Conditioning, Cabin, Avionics/Electrical).
- Knowledge of aircraft wiring, schematics, and standard maintenance practices.