About the role
AI summarisedProvide customized engineering and maintenance support and services to Airlines, Authorities, and MROs to ensure safe, reliable, and cost-effective operations for Airbus programs in the Asia-Pacific region.
AerospaceOnsite
Key Responsibilities
- Monitor and improve fleet performance to ensure safe, reliable, and economical operations while maintaining high customer satisfaction.
- Prepare and support new program Entry Into Service (EIS) and new customer EIS, acting as a transverse function in Airbus Asia-Pacific customer service.
- Define mitigations for regional issues across Asia-Pacific and follow up on final fix availability in close link with the SB program team.
- Support all Programs and Customer Services organizations by providing in-service data, reference data, dashboards, and reports.
- Lead the preparation of Fleet Review meetings, ensuring overall readiness in coordination with the in-service engineering team.
- Cooperate with authorities to monitor fleet performance of APAC airlines regarding safety, reliability, and economics, and propose necessary actions.
- Build partnerships with APAC customers through regular visits, Fleet performance reviews, regional seminars, and workshops.
- Evaluate Airlines and MROs' maintenance and engineering practices to identify areas for enhancement in safety, efficiency, quality, and technical capacities.
- Ensure Asia-Pacific fleet operational reliability meets or exceeds global targets.
Requirements
- Graduation in aeronautical studies or aircraft systems.
- Preferably 5 years of experience in Customer Services business and/or airline maintenance & engineering.
- Strong ability to defend Airbus Customer Services and customers' interests in front of third parties.
- Good knowledge of customer needs regarding maintenance & engineering operational activities.
- Proven ability to work in a multicultural environment.
- Excellent presentation skills.
- Strong coordination and relational skills to deal with authorities, customers, vendors, and Airbus departments.
- Tenacious, responsible, adaptable, flexible, and highly customer-service minded.