About the role

AI summarised

The Customer Operations Specialist serves as a central point of contact for managing the end-to-end customer experience, from order fulfillment to invoicing and post-sales support. This role involves resolving complex customer issues, coordinating with internal teams such as sales, manufacturing, and logistics, and ensuring compliance with company policies and international regulations. The specialist also identifies business opportunities, maintains accurate records, and contributes to team KPIs while operating in a fast-paced, multicultural environment requiring strong communication skills in English and Korean.

Life SciencesOnsite

Key Responsibilities

Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
Resolves customer service issues for complex, multi-country or multi-regional accounts.
Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries.
Influences changes to production and/or shipping schedules and price changes
May identify and follow up on business opportunities
Timely response to internal and external customers’ enquiries and emails
Accurate and timely processing of orders within turnaround time
Ensure every order is always compliant to Agilent’s policies and processes
Prompt follow-up on order management to ensure revenue recognition
Keeping customers informed about order status
Maintaining post order entry responsibilities using control related reporting to ensure compliance

Requirements

Bachelors or Master or University Degree, or a combination of educations and equivalent experience in customer service operations
Excellent communication skills, both written and verbal in English and Korean language as it is required for supporting Korean Customer Market
Proficiency in MS Office – Word, Excel, PowerPoint
Knowledge in SAP or similar ERP system is preferred but not mandatory
The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
Equipped with business acumen preferred, with customer centric mindset
Goal oriented and self-driven who can focus and motivate others to meet business objectives
Ability to handle multiple projects and still maintain daily responsibilities
Excellent phone skills with capability to handle high call volumes
Good team player who can cooperate cohesively within the team and with cross functional teams
Fast and meticulous attention to details worker who can handle orders accurately and efficiently
Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively
Comfortable with technology and IT tools, with keen eye to digitalize work processes
Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership
Ability to work extended shift on/when necessary, especially on the last few business days of the month