About the role

AI summarised

The Operation Management Specialist provides technical support for Windows Server environments across on-premises and multi-cloud platforms including AWS, Azure, and GCP. The role focuses on infrastructure maintenance, OS patch management, and security hardening according to CIS benchmarks. Candidates will manage active directory and automation scripts while participating in a 24/7 shift rotation to support critical infrastructure.

ElectronicsOnsiteInformation Technology

Key Responsibilities

Provide operational support for Windows Server (2016/2019/2022/2025) in on-premises and multi-cloud environments
Support cloud operations predominantly on Amazon Web Services, Microsoft Azure and Google Cloud Platform
Manage and support Active Directory, DNS, DHCP, Group Policy Objects (GPO), WSUS, and Windows clustering
Perform comprehensive OS patching for Windows Server environments using WSUS, SCCM, AWS Systems Manager, and Azure Update Management
Execute monthly and quarterly patch cycles with coordination and approval workflows
Troubleshoot application issues at the OS level, including permissions, services, registry, and performance
Resolve incidents and service requests related to Wintel systems via ITSM platforms (ServiceNow, Jira, etc.)
Execute CIS (Center for Internet Security) security remediations and hardening baselines
Develop and maintain PowerShell scripts for routine tasks, automation, and remediation
Participate in 24/7 shift rotation to provide round-the-clock operational support

Requirements

Diploma or Degree in Information Technology, Computer Science, or related discipline
Minimum 4 years of hands-on Wintel administration and support experience
Minimum 2 years of hands-on cloud experience supporting Cloud Windows workloads
Strong understanding of OS patching processes and patch management tools
Experience with ITIL practices and using ITSM ticketing systems (ServiceNow, Jira, etc.)
Experience with application deployment and OS-level troubleshooting
Hands-on experience with CIS security hardening and remediation
PowerShell scripting proficiency for automation and routine tasks
Basic knowledge of Linux operating systems
Experience in regulated or secure environments
Availability for 24/7 shift rotation and on-call support
Strong incident triage and root cause analysis skills under pressure
Effective troubleshooting of complex Windows and cloud issues